Hi, I am a designer and UX director
I think that an empathy-led approach to creating great products is also the key to building world-class teams
EXPERTISE
I am comfortable navigating the ambiguity of product definition through discovery research and design planning that ensures we are building the right thing. I can also sweat the details of interaction design and usability testing to ensure we are building it right.
DISCOVERY RESEARCH
empathy listening sessions · contextual inquiry · interviews · focus groups
INTERACTION DESIGN
wireframes · interactive prototypes · visual comps · style guides · user stories
USABILITY TESTING
remote or live · moderated or unmoderated · mobile or desktop devices
STAFF MANAGEMENT
development plans · project oversight · mentoring · designer pairing
DESIGN PLANNING
personas · journey maps · information architecture diagrams · system workflows
DEPARTMENT LEADERSHIP
resource planning · process standardization · revenue forecasts · effort estimation
WORK EXPERIENCE (IN YEARS)
USER RESEARCH
PRODUCT STRATEGY
INTERACTION DESIGN
USER RESEARCH
INDUSTRY EXPERIENCE
NON-PROFIT
MEDIA SERVICES
E-COMMERCE
INSURANCE
FOOD DISTRIBUTION
ENERGY
RETAIL
INSURANCE
FEATURED PROJECT
PRODUCT MANAGEMENT SYSTEM
Or how I made lean UX and continuous feedback standard practice for an agile IT organization
